Privacy Policy
Effective Date: [Insert date]
Andes Clinical Research (“we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, protect, and share information through our website, study inquiries, and communications.
If you participate in a clinical study, the study’s informed consent form and any applicable health-information authorization or privacy notice provide additional details about how your information is handled.
1. Information We Collect
Depending on how you interact with us, we may collect:
Contact information: Your name, email address, phone number, date of birth, and other details you provide.
Health information: Medical history, conditions, medications, and other information you provide when asking about or being evaluated for a study.
Website information: IP address, browser type, device information, and website usage data.
Communication preferences: Your choices and consent regarding calls, emails, text messages, and study updates.
2. How We Use Your Information
We use your information to respond to inquiries, evaluate potential study eligibility, coordinate visits, communicate about research opportunities, and process study payments or reimbursements.
We may also use information to improve our website and operations, support participant safety, and meet applicable legal, regulatory, and research requirements.
3. Text Messages and Emails
When you opt in, we may send text messages or emails about study opportunities, scheduling, and study updates, consistent with your consent and preferences. Submitting an inquiry does not automatically enroll you in promotional messages.
Frequency: Message frequency varies.
Charges: Message and data rates may apply.
Text opt-out: Reply STOP or contact us to request that messages stop.
Email opt-out: Use the unsubscribe link in promotional emails or contact us.
Help: Call (801) 769-6014.
Consent to promotional messages is optional and is not a condition of study participation.
4. How We Share Information
We do not share mobile contact information or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
Where appropriate and permitted, we may share information with:
Service providers supporting our operations, such as website hosting, communications, payment processing, and data management.
Study sponsors, contract research organizations, monitors, laboratories, and other authorized research partners, as described in applicable study documents and permitted by law.
Institutional review boards and regulatory authorities, including the FDA, for research oversight and compliance.
Other authorized recipients when required by law or necessary and legally permitted to protect participant safety or legal rights.
5. Information Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. No electronic system or method of transmission is completely secure.
We retain information as needed for the purposes described in this policy and to meet applicable legal, regulatory, and research-record requirements.
6. Your Choices and Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also change your communication preferences or withdraw consent to optional communications.
Some research records must be retained even if you withdraw from a study or request deletion. Your study documents explain applicable requirements and choices.
To make a privacy request, call (801) 769-6014. We may need to verify your identity before responding.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functions and understand how visitors use the site.
You can manage cookies through your browser settings and any cookie controls available on our website. Disabling some cookies may affect website functionality.
8. Policy Updates
We may update this policy as our practices or applicable requirements change. Updates will appear on this page with a revised effective date.
9. Contact Us
For questions about this policy or to make a privacy request, contact:
Andes Clinical Research
Phone: (801) 769-6014